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The MyDogandMe.com
Exclusive 5 Star Guarantee
We
guarantee your total satisfaction |
| Our Exclusive 5 Star Guarantee makes
it easy, convenient, and safe for you to shop at MyDogandMe.com
24 hours a day, seven days a week. We guarantee the
finest quality, service, and security available online
today. Our goal is simple: your complete 100% satisfaction! |
1. Approval Process:
We will send a digital image of your custom portrait
for your approval and make any changes you request.
We will continue to send images and make changes until
you are completely satisfied. Only then will the finished
portrait be shipped to you.
2. Materials
and Process:
MyDogandMe artists are highly selective in the raw
materials used and in the processes employed to ensure
a fine work of art. The canvases are first primed
to ensure long-term resilience to the oil medium.
We use an 11oz, acid free, pressed cotton canvas.
This weight offers optimal results for portrait work
and will not relax with age. We import quality oil
pigments and colors. Once the painting is completed
it is finished with a varnish to prevent cracking
and preserve your work of art.
3. Artistic
Ability of our Master Artists:
In the art world it takes a distinct talent to create
portraits inspired by photographs. Each master artist
who engages with our team is tested for his level
of portrait experience. The artistic heritage of our
Vietnamese team encompasses traditional techniques
and an exquisite attention to detail. Our quality
control experts review each piece prior to shipment
to you, our valued client. This is how we can stand
behind our Quality and Satisfaction guarantee with
confidence.
4. Security and Privacy:
MyDogandMe.com
guarantees you a safe, secure online shopping experience.
At MyDogandMe.com you
will never have to worry about safety. Period. Your
privacy and protection are our top priorities. We
utilize state of the art Secure Socket Layer (SSL)
encryption with Thawte.
5. Guarantee & Service:
All your purchases at MyDogandMe.com
are covered by our 7-day unconditional money back
guarantee. We also pledge a 24-hour response time
(Monday through Saturday) on your e-mail requests.
Our specially-trained staff of service representatives
is available via our toll-free number (800) 896-7922
or via email at cs@MyDogandMe.com. |
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Returns:
If for any reason you are unhappy with any product
you have purchased from us, you may return it for
a full refund (less shipping and handling). You are
covered by this unconditional money back guarantee
for a full 7 days from your date of receipt. Please
E-mail our Returns Department at returns@MyDogandMe.com
within 7 days of the shipment date to receive authorization
and return instructions. |
| You can call us at (800) 896-7922
or email us
with your questions, comments or concerns at any time. |
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